| Job Description: |
• To involve all the programs and to attend all inquiries from various channels i.e. WhatsApp, live chat, phone call, email, Facebook, Instagram etc.
• Responsible for provides administrative support to ensure efficient operation of office, handle daily account and administration duties such as filing, typing, copying, binding, scanning, etc.
• To maintain a good filing system for smooth and prompt information retrieval.
• Responsible in filling out form for all the registration/renewal application for customer, perform contract checking and submission, perform data entry, provide problem solving solutions and follow up documents with customer, agent and principle for all the cases till ends, and etc.
• Building and maintaining relationships with prospective and current clients, assist answering customers’ concerns and queries, as well as documenting sales and processing orders.
• To assist on developing and monitor on company website and GMB to ensure the smooth running for company overall operation.
• Reminding the manager of important tasks and deadlines, appointment, and follow up with customer by scheduling these into the calendar accordingly for manager as well as some personal matters (when need).
• Work with department managers to analyse marketing resources effectiveness.
• Attend weekly business planning meetings and follow up all the cases with customer and management.
• To perform and follow up all submission and activation for customers, key-in database and some coordination and administration related work.
• To assist the team for operation support and provide problem solving to customers.
• Responsible in filling out form for all the registration/renewal application for customer, perform contract checking and submission, perform data entry, provide problem solving solutions and follow up documents with customer, agent and principle for all the cases till ends, and etc.
• Provide a full range of business & administrative support such as dealing with internal & external parties, drafting letters/other correspondence, answering phone calls, scheduling appointments & meetings, and handling private & confidential matters.
• To approach and sells products or services to potential customers and create new customer leads.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Serves customers by selling products and meeting customer needs.
• Responsible to prepare of full set of monthly management accounts and to support month-end closing and reporting, maintain strict confidentiality and interact professionally with all levels of Management and staff.
• To handle ad-hoc task as required / any other duties when as assigned. Other administrative and clerical tasks as instructed.
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| Qualification: | 1) Diploma or Degree from any business courses, Business Administration, Marketing, Account & Finance, International Business, Entrepreneurship, Mass Communication, IT or other equivalent. 2) Required language: Bahasa Malaysia, English, Mandarin 3) Willing to learn and work as a team. 4) Good working attitude. 5) Required skills for Microsoft Words, Excel and Powerpoint |
