Underwriting Support:

• Assist in reviewing and verifying customer documentation for policy issuance.
• Help maintain accurate records and update underwriting systems.
• Coordinate with internal teams to resolve data discrepancies.

Claims Processing:

• Support claims intake and documentation validation.
• Assist in tracking claim statuses and updating internal systems.
• Collaborate with claims analysts to ensure timely processing.

Policy Owner Services:

• Assist in processing policy changes, updates, and cancellations.
• Help manage customer correspondence and service requests.
• Ensure compliance with internal policies and regulatory standards.

Quality Assurance & Administration:

• Assist in performing accurate and timely data entry for Individual Life (IL) claims, ensuring completeness and consistency in all system updates.
• Adhere to organizational policies, regulatory requirements, and confidentiality standards while handling sensitive customer and claims information.

Pre Authorisation:

• Coordinate and manage job or case assignments based on priorities, workload, and team capacity to ensure balanced distribution, while maintaining accurate and timely records.
• Provide operational support including reporting, handling eligibility checks and provider enquiries, coordinating PA decisions, and supporting continuous learning through cross‑training and skill development.

Note: There are several internship positions available across various departments. Your role will be assigned based on your interests and suitability.

• Services

• Healthcare

• Art/Media/Communications

• Others

• Preferably an undergraduate in the penultimate or of a Business, Management, Administration, Insurance, Actuarial Science, Medical Science, Bioscience, Biomedical, Biology, or health science‑related program
• Must be proficient in both written and spoken English
• Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
• Excel academically with minimum CGPA 3.00 or second class upper or equivalent
• Minimum duration would be 12 weeks or above
• Compulsory internship placements by university
• Willing to work in Cyberjaya/Putrajaya

Company Information

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.