| Job Description: |
-Provide support and solution to clients via live chat channel, requiring for working with application/system, to undertake analysis, diagnosis and resolution of clients problem.
-Handle and resolve all issues raised by client using company approved troubleshooting tools as per SOP and workflow process.
-Recommend updated and enchantment based on daily interaction with client.
-Improve client's confidence or experience in the use of software product.
Possess exceptional customer service skills.
-Meet all KPI set by operation management team and be more responsible for assigned task.
-Perform other duties as required or assigned. |
| Job Category: | Full Time |
| Qualification: | -Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
-Required language(s): Mandarin
-At least 2 Year(s) of working experience in the related field is required for this position.
-Required Skill(s): Microsoft Office, Multitasking, Follow up, Communication in Mandarin
-Preferably Junior Executive specialized in Customer Service or equivalent.
-Must be able to work on public holiday and shift rotation basis
-Excellent follow-up skills and the ability to learn quickly
-Customer focused, Proactive, Self-motivated, Patient, Innovative and Flexible.
-MUST BE ABLE TO READ AND WRITE IN MANDARIN
-流利的中文读写能力 |
| Working Area: | Jalan Sultan Ismail |
| Working Days: |
5 days per week |
| Working Hours: |
8 hours per day |
| Salary: | RM 3000 |
| Company Information |
| Name: |
Talent Transform Management Sdn Bhd |
| Introduction: |
Talent Transform Management Sdn Bhd provides Customer Service Solution for IT related services on project basis.
We also provide consultancy services in managing the entire human resource process, recruitment, interviewing and selection, placement, payroll, compliance, training till providing detailed management reports and develop human capital by way of better manpower planning, competency profilling.
We aim to enhance the support to companies/organizations as an agency by on-boarding of trained staff whether temporary or permanent basis.
|
| Contact No: |
010-2219332 |
| Fax No: |
|
| Address: |
Jalan Sultan Ismail |
| Website: |
|
| Contact Person |
| Name: |
Sue Zann |
| Contact No: |
010-2219332 |
| Position: |
HRA Executive |
| Email: |
yszttm2018@gmail.com |
