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Job Title: Guest Services Assistant
Job Description: Job Description: - Responsible in performing and handling the operations on daily basis - Ensure the prompt opening and closing of related business premises - Responsible in performing related administration works and reports preparation - Ensure compliance in AMLA Regulations and departmental procedures - Promoting & cross selling the product, event, show, tournament etc. in a consistency manner. - Handle customer queries in regardless of the source of channels. - Performing the day to day operations and administration process. - Follow up on daily customers arrivals, requests, entitlements and departure - To follow and practice the management policies and procedures that are duly adhered - Comply to the AMLA Regulations and departmental procedures - Always upkeep the cleanliness and functional utilities in own and surrounding working area. To highlight to superior if any defects or rectifications works needs follow thru. - To provide accurate information to customer’s queries - Conducting telemarketing
Job Category:Full Time
Qualification:Requirements: - Minimum SPM qualification with 1-2 years experience in customer-oriented environment - Diploma holders in Hotel Management/ Marketing/ Business Administration or related disciplines are encouraged to apply - Able to converse in English, Bahasa Malaysia and Mandarin or other Chinese dialects - Minimum height: Female 160cm/ Male 170cm - Pleasant appearance with good interpersonal and communication skills
Working Area:Genting HIghlands
Working Days: 6 days per week
Working Hours: 8 hours per day
Salary:RM 3000
Company Information
Name: Genting Malaysia Berhad
Introduction: Resorts World Genting (“RWG”) is a premier leisure and entertainment resort in Malaysia. It is equipped with over 10,500 rooms spread across 7 hotels, theme parks and entertainment attractions, dining and retail outlets, international shows and business convention facilities. The Group has embarked on a 10-year master plan to reinvigorate and transform RWG under the Genting Integrated Tourism Plan (“GITP”). Genting Malaysia has introduced various new facilities and attractions under GITP which enable guests to enjoy a truly wholesome and world class experience at the resort. These include the First World Hotel Tower 3, the new Awana SkyWay cable car system, the newly furnished Theme Park Hotel, the new Crockfords Hotel, new attractions in the SkyAvenue entertainment complex as well as the new Skytropolis Funland indoor theme park.
Contact No: 603 - 6101 1118
Fax No:
Address: Resorts World Genting, 69000 Genting Highlands, Pahang
Website: www.rwgenting.com
Contact Person
Name: Carren Teoh
Contact No: 603 - 6101 1118
Position: Assistant Manager - HR
Email: carren.teoh@rwgenting.com

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