Job Title: Technical Support Executive
| Job Description: | Job Overview: Join a dynamic team as a Technical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do: 1. Process client requests and solve issues via inbound phone calls and emails by navigating multiple programs while paying attention to accuracy and detail. 2. Escalate the issue to the appropriate specialist when needed via CRM tools. 3. Update clients on their request status accordingly. 4. Achieve quarterly KPI targets set by the CS manager. 5. Perform other ad hoc tasks assigned by the manager. |
| Job Category: | Full Time |
| Qualification: | What makes you a great fit: 1. Good communication skills in English. 2. Must be able to speak fluently in Mandarin. 3. Strong client-facing and communication skills. 4. Troubleshooting and multitasking skills. 5. Fresh Graduates with Cert/Degree/Diploma in IT or related fields (Full Training Provided will be provided). 6. Willing to work on rotational shifts (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest). 7. Willing to work in Ara Damansara, Selangor. |
| Working Area: | Ara Damansara, Petaling Jaya, Selangor. |
| Working Days: | 5 days per week |
| Working Hours: | 9 hours per day |
| Salary: | RM 0 |
| Company Information | |
| Name: | Arvion Services SDN. BHD. |
| Introduction: | At Arvion, we empower businesses with expert Business Process Outsourcing (BPO) solutions, specializing in customer service, back-office operations, and recruitment process outsourcing. Our seamless, scalable, and cost-effective services help companies streamline operations, enhance customer experiences, and drive sustainable growth. With a commitment to innovation, efficiency, and excellence, Arvion is your trusted partner in optimizing business performance in a dynamic global market. |
| Contact No: | 0162101210 |
| Fax No: | |
| Address: | WISMA 1 ALLIANCE, UNIT B (ROOM B), 3RD FLOOR NO. 1, LORONG KASAWARI 4B TAMAN ENG ANN 41150 KLANG SELANGOR MALAYSIA |
| Website: | https://arvionservices.com/about-us/ |
| Contact Person | |
| Name: | Shazia Nawaz |
| Contact No: | 0162636507 |
| Position: | TA-Team Manager |
| Email: | shazia@arvionservices.com |