Gain hands-on exposure to aviation systems while advancing into L2/L3, Infrastructure, Cloud, or Aviation IT roles and building globally valued niche expertise in Airline IT. 

Job Scopes 

• Operating Systems Knowledge (Windows & macOS) 

• Basic knowledge of Cloud specifically Azure. 

• Basic knowledge of MS Exchange and other MS enterprise products & solutions 

• Active Directory / User Management 

• Networking Fundamentals (IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) 

• Hardware Troubleshooting (desktops, laptops, peripherals) 

• Software/Application Support (MS Office, email clients, enterprise apps) 

• Basic Security Awareness (phishing, antivirus, access control 

• ITSM Tools (ServiceNow, Jira Service Management, BMC Remedy 

• Basic knowledge of ITIL framework (Incident, Problem, Change Management) 

Expectations from the Role 

• Excellent English and Cantonese language communication with the IT end users 

• Associates would be required to handle phone calls and chats in a 24/7 support environment 

• Excellent Customer Service Skills and Customer First mindset. 

• Time management and multitasking

Requirements 

• Degree graduate in 2025 or 2026 with min CGPA 3.20 

• Open to start work in 20 Jun 26 

• Fluent in English, Mandarin and Cantonese

Tata Consultancy Services, a multinational information technology (IT) services and consulting company. Part of the Tata Group, it is one of the largest IT services brands globally and is a major player in digital transformation, artificial intelligence, and business solutions.